MTN Nigeria has dismissed allegations that it unfairly deducts customers’ internet data, attributing complaints about rapid data depletion to users’ online activities, device settings and the capabilities of modern mobile networks.
The telecom operator addressed the issue during an engagement session with journalists and content creators in Lagos, where its engineers and technology experts explained how data usage is measured and billed on the network.
Speaking at the event, Senior Manager for Core Network Implementation at MTN Nigeria, Michael Ndukwe, said many subscribers misunderstand how data is consumed, particularly with the widespread adoption of high-speed 4G and 5G technologies.
“We usually hear the concern that MTN is stealing my data. I’m here to take you step by step through exactly how your data is used,” Ndukwe said.
Using a TikTok video as an example, he explained that data is not consumed simply because a mobile device is connected to the network or undergoing routine authentication processes. According to him, significant data usage only begins when a subscriber actively requests online content such as videos, music, web pages or app services.
He noted that before internet access is granted, the network verifies that the customer is registered, has an active data bundle and is authorised to use internet services. Once a request is made, the content is delivered through data packets and reassembled on the user’s device.
“Data is not taken from you without your action. When you stream, scroll, download or share, you are using data. It’s as simple as that,” he said.
Ndukwe added that many users compare their current data consumption with experiences from older 2G and 3G networks, leading to the perception that data now depletes faster. However, he explained that modern networks are designed to deliver richer content, higher-resolution videos and faster download speeds, all of which naturally consume more data.
He also highlighted factors such as hotspot sharing, automatic app updates, video auto-play features, cloud backups and background application activity as common causes of increased data usage.
According to MTN, understanding device settings and monitoring online activities can help subscribers manage their data more effectively and avoid unexpected depletion.
